On January 26, 2012, Tennessee issued a Bulletin regarding Electronic Notifications. The Division released this Bulletin as a result of recent inquiries from insurers as to whether or not electronic mail messages are allowable when complying with statutorily required notification with policyholders.
The Bulletin states that notices may be made electronically when the policyholder's e-mail address is on file with the insurance company and the policyholder elects to receive such mail. Policyholders must be given the option to continue to receive hard copies of notice requirements or other communication. The Division will require insurers to make the disclosure contained in the Bulletin to those electing to receive electronic mail. Please read the attached Bulletin for more details.